Online reservations are recommended for spring weekends. Most of our water comes in the months of March, April, May, and June.A deposit of a 4-mile trip is required at the time of the reservation and we will hold your boat until 11 a.m.
SECURING YOUR BOAT RENTALBoats reservations made in advance are paid in full for a 4-mile trip at the time of reserving. Longer float will depend on the water level and what time you arrived. Adjustment fee for longer float will be made when you sign in.
FINAL PAYMENTThe balance of your account is due at the time you complete your contract in our office prior to launch.
CANCELLATION AND REFUND POLICY FOR BOAT RENTALS:
CANCELLATION MUST BE MADE AT LEAST 7 DAYS BEFORE THE DATE OF YOUR ARRIVAL TO RECEIVE A FULL REFUND MINUS 10% TRANSACTIONAL FEE.
50% CANCELLATION FEE IS APPLIED IF LESS THAN 7 DAYS.
0% REFUND ON CANCELLATION ON THE OF YOUR CHECK IN
NO REFUND FOR CANCELLING OUT ON YOUR TRIP EARLY.
YOU MAY CHOOSE TO MOVE THE DATE OF YOUR RESERVATION TO A LATER DATE FOR FULL CREDIT MINUS 10% OF THE TRANSACTIONAL FEE.
REFUNDS/ADJUSTMENTSTOO-LOW- or TOO HIGH TO-FLOAT RIVER CONDITIONS
Turner Bend Outfitter does not issue refunds or adjustments due to factors out of our control, e.g. weather, illness, personal reasons or early check-out. Prices and policies are subject to change without notice. Turner Bend Outfitter reserves the right to correct any pricing errors without refund.
If a boat rental deposit or full payment has been made and we have determined that the Mulberry River is too low (below 1.2 feet) or too high (over 4 feet of water) to float we will refund the full amount minus the 10% transaction fee charged to your credit card. We try to make you aware of the non floatable river conditions in advance of your arrival, but it is always wise to call us prior to that date or check our Current Mulberry River Level for an update online. We want you to have an enjoyable experience.
RENTER LIABILITY Renters are responsible for the care of boats and gear until it is return in our possession. Normal wear of canoes is expected but excessive damage must be paid in full by the renter. Lost paddles or jackets must be paid for by the renter.
RESPONSIBILITY Renters will be required to sign a liability release as part of the standard rental contract. Understand that canoeing the Mulberry is a potentially dangerous activity. We will provide you with the best equipment and advice available. However, once you put on the water, your skill and good judgement take over. Please exercise caution.
PLEASE KEEP IN MIND
All rental boats must be off the river by 5 pm. Extra charge will apply if you check in late or if we have to go get you. Late fee is $1.00 per minute after 5pm. Standard shuttle fees is applied if we have to go and get you. All private boats must be out by 7 pm. We lock the gate at 7 pm. Across the store parking lot is open 24 hours. You may consider parking over across the store parking lot if you are running late.
AGE RESTRICTIONS No one under 8 years old at river level 2.9 or above. No one under 4 years old at any time.
PET POLICYWe welcome your pets. All dogs must be on a leash in the campground. We do limit each site to 1 pet. There is an additional $10 charge for any pets that float with you. Please note that dogs can cause a boat to capsize.or puncture a raft.